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Businiess name:
Garden Grove Hyundai
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Review by:
citysearch c.
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Review content:
In the past, I had no problems with service at this dealership. In this instance, service representative did not see to it that issues, problems were addressed. Had to ask twice for wiper blades; had to ask twice for quote on new tires. A major issue, malfunctioning of alarm, was not addressed when I was told car was ready to be turned over to me, then was told an analysis of issue would have had to be done to get an idea of what was causing. Whereupon I asked, incredulously, if he understood that the malfunctioning alarm was a major reason why I had taken car in for service; service rep. then put a $5 hood bumper in place, saying that that might solve the problem.
If all of that wasn't enough, I'm 90% certain that my car was damaged while in the hands of the garage personnel: major scrape on left front bumper. When I informed the service manager of the issue, he didn't bother to leave his office to inspect the damage (saying that he could see the damage through the office window), which makes me wonder why he wasn't interested enough to take a good look at the damaged area. He then told me that the damage could not possibly have been done in the shop. Was he watching the vehicle every moment? Not properly inspecting the damage, how could he know that a technician, or another customer hadn't caused it?
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