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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
There was a bit of confusion when it came to exact times the movers would arrive and when the items would be dropped off. The two men who picked up the stuff in our place were efficient although they took light boxes and packed them under heavy boxes so some boxes were crushed. They also appear to have removed the pegs for the shelves from two bookcases and we didn't get those back so we needed to purchase new ones after we moved in. Also although my husband instructed a few items to not be placed on the truck as we were going to throw them away the mover placed them on the truck after my husband walked away. Three people unloaded everything from the truck and they were also efficient. My main problem that I don't think was explained was how the weight of the truck worked. Since I didn't ask the right questions I found out at the time the movers arrived that the weight of the truck was already taken and the weight of the truck after all my items were loaded would also be taken without me being present. Finally, as this was a long distance move the truck could have taken up to a week to deliver the items but even the movers who picked up were unaware of when the items would be dropped off. My moving coordinator told me she would call at certain times and dates and never phoned. I found the most helpful person the one I scheduled with to begin with and after that the chain of communication seemed to fall apart. He was the one who could tell me a lot of details about moving and how to pack my stuff but later people were not as helpful and I found myself getting very frustrated. Even after all the items were moved in I still received and email from another person at the company and a phone call trying to give me details about the move that already happened because she wasn't informed either. A few items were slightly damaged in the move. One box with some glass cups because they were under a heavy box and the base to my TV stand that was able to be repaired. Nothing too major. I don't know if I would use this company
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