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Businiess name:
Mountain Service Co
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Review by:
citysearch c.
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Review content:
Worth 0 stars if it was possible. I have been with mountain propane service for about 10 years and have always paid with no problems. They used to be personable and friendly like you should be able to expect from a small local business which is what I like to support. Recently over the last couple years they have been harder to work with and not as friendly. After several request for more often fill up they space them further apart then ever causing a huge bill every time tank is filled. Customer service not friendly and where they used to work hard for your business they could obviously care less now.\r
After 10 years of paying I arrived home from work at 530 pm after leaving my house at noon to find my propane shut off and a note saying that my system would need to be checked before service can be turned on. I have tenants as well as my family who are now without hot water or the ability to cook. I call the office and they are closed for the day! No 24 hour warning, no note, no phone call! No heads up just turned it off. PGE does better than that which should say alot as they aren't a local small business. \r
THe next morning I spoke to them and they said the couldn't set up an appt. to turn it back on until the following afternoon making it 48 hours later. I'm changing companies and would not suggest them to anyone looking for propane. 10 years ago I raved about them and now I say, Steer clear! After looking around Im finding their rates are high as well.\r
What kind of company turns off propane without a 24 hr notice in the afternoon before they close and doesn't give you an appt to turn it back on for another 48 hrs. And they said they were going to miss me as a customer! LOL! I bet if they keep treating their customers like this they will be missing more than just me. Ive heard several similar stories after having posted it on social media.
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