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Businiess name:
Aura Laser Skin Care
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Review by:
Guest
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Review content:
This all started with a Groupon for Laser Hair Removal and a series of IPL/Mircroderm facials. I understood when I started the hair removal process that 6 sessions would not be enough. I ponied up the extra cash for an additional 6 sessions and a year later not a tiny difference. I have wasted a complete year coming in every 6-7 weeks without a single thing to show for it. Seriously, no improvement what so ever. I keep being told to give it time but, I am sorry after a year you should at least see some progress.
Here is the straw that broke the camel’s back. I purchased 20 units of Botox and when I met with the doctor he advised me that 10 units would be plenty. I have to admit he was right and I was thrilled to have enough units to have a second round! He did a fantastic job.
It's been almost 4 months and it was time to go back in. When I called I was told that the chart showed that I had already used up all 20 units. I mentioned the last appointment with the doctor and that he in fact had only used 10 units. The receptionist said she would follow up on it and get back to me. I had appointment set for today. No phone call about any issues so I left work early to make my appointment. I was told that for any reason if there was an issue they would call me before the appointment.
Today I left work early and took the time off. I drove all the way from Seattle to the North Kirkland location only to find out that their record still showed I had used all 20 units. I distinctly recalled the conversation with the doctor and asked to speak with him about this. Apparently this doctor had retired. I insisted that in fact the records were inaccurate. They were chicken scratches on the file by the way.
The receptionist contacted the manager and said tough luck. Then to appease me they offered me a deal if I purchased more Botox today. I already paid for the 10 units they owed me and there was no way I was paying them a single dime more!
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