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Businiess name:
Air Around The Clock
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Review by:
citysearch c.
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Review content:
I have never written a letter of complaint but I couldn't just sit still and let Air Around the Clock screw us up.\r
They came out for a routine servicing as we have a maintenance contract for our 3 AC units. Nothing was leaking or not working. As always, something is always wrong, broken or needs replacing. This time we were told (as we were 18 months ago also) that one of the AC's needed replacing and that it wouldn't last till the next service call 6 months later. Also told one of the upstairs units needed replacing. Neither leaked and both were working.\r
The tech told us that all 3 units needed coil cleaning and 2 needed replacing. He ""blew out "" the units, registerd the cold levels (all fine) and left.\r
Next day, the upstairs ac started leaking into my garage and downstairs library.The master unit started leaking into the master closet. We called Air Around Clock and the hassle started. I spoke to ASHLEY, told her that after their work, the ac leaks and asked her what could mpossibly have happened? Her answer ""don't shout at me"". My voice was NOT loud at all and there were 3 people in the room with me! I gave the phone to my wife and in 30 seconds this Ashley told my wife not to yell at her. There was no yelling at all. My wife asked Ashley if she was a part owner of the company or was related to the owners.ASHLEY's answer? ""What business is that of yours?"" My wife asked how she could be so dismissive of long term customers specially when they were trying to get me to do $5 / $6,000 of new AC work. I got on the phone with Ashley. I told her not to bother sending anyone, that I was going to hire another company for ALL the work, that I would call the 3 people I knew were using AIr Around Clock to tell them about my dissatisfaction plus the BBB. I asked to speak to an owner. Shortly, ERIC gets on and tells me he's the owner. I tell him exactly what I had told Ashley. His reply? ""Oh, ok"".\r
I have followed through and sincerely hope others read this and avoid Air Around the Clock like the plague!
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