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Businiess name:
Air Around The Clock
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Review by:
citysearch c.
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Review content:
I don't get it. I signed up for a maintenance plan and got some routine service done yesterday. 18 hours later, my indoor unit mysteriously falls from the wall and ceiling it was mounted to and you charge me $500 to fix it? Didn't you break it in the 1st place - now I'm being charged to fix what you broke? I'm an extremely unsatisfied customer. I called you guys because I wanted someone that was reliable, that I could trust with my business going forward and not have to worry about it. Just write the checks and trust that all is well. Doesn't look like you're that business and it's a shame.
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UPDATE: They called me and explained what happened. When the unit was installed it was done so incorrectly. I'm not holding AATC responsible for this. They explained to me that it *actually* wasn't their fault, and are giving me 1/2 off their regular rate for fixing it. A frustrating situation, but they're resolving it for me. Will report back if anything changes, but they've made me feel a lot better. Upping to 3 stars from 1.
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