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Businiess name:
Air Around The Clock
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Review by:
citysearch c.
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Review content:
Let me start by saying this is the 1st bad review I've ever written. That said, our recent experience with Air Around The Clock was so awful that I feel compelled to warn people. We purchased an AC unit from them less than a year ago and we're still under warantee. We came home after being away for 3 hours on a Saturday and the AC had stopped working. We called Air Around The Clock and tried to trouble shoot over the phone but nothing worked. We asked that a service person come to the house to which they said ""If we send someone out on a weekend there is a charge of $175 that must be paid at time of service."" First we explained that we're still under warantee so there shouldn't be any charge to which they responded ""We do not consider the weekend to be normal business hours so there is a charge."" I found this humorous considering they do call themselves ""Air AROUND THE CLOCK."" After getting nowhere with them defending our right to free service since we're still under warantee, we asked if they could send someone and invoice us for the cost. The y refused stating we must pay cash at time of service. They had the nerve to tell us that the only way around paying is ""if we're considered VIP members."" When we asked what that means, they actually said ""that you're friends with the owner and you can get him to call on your behalf."" Wow.. They went on to tell us (I couldn't make this up if I tried) that they have two classes of clients, one of which is ""friends"" which again is defined as being friends with the owner. So I'm left to assume here that the other class is what? Enemies? We explained that this is a serious situation as we have a toddler with serious allergies and would be unable to sleep at our home without the AC working. They responded ""Fine. We'll call you back!"" The problem with that was that they hung up on me Before I could give them my number and, of course, they never did call back. Need I say more?
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