Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Ugly Duck
|
|
Review by:
Guest
|
|
Review content:
We bought 5 unfinished doors from Ugly Duck - wife didn't like them - tried to returned them, still wrapped in plastic, I even loaded them out of the warehouse, they charged a 20% restocking fee. Asked to speak to management, they were rude and unwaivering, I filed a complaint with the BBB. Really left with little choice but to keep the doors - then I figured out that they're oversized and had to be cut down and took them back and paid to have them cut down to the standard size. When my wife went to pick them up management (Nancy) yelled at her, would not give her the doors unless we called BBB and redrew our complaint - yelling, name calling - wife calls me sobbing from store and doesn't know what to do. I requested to talk to the owners and indicated that if they didn't let us have the doors that we had already paid for and paid to have fit, the next call would be from an attorney. They finally agreed to let us have the doors - so 1) 20% restocking fee - in this day and age is ridiculous, can you imagine if a major lumber, hardware store charged 20% for restocking an unopened product how long they would be in business? 2) the old adage "the customer is always right" does not hold true here - not only are you wrong, if you disagree they will publicly humiliate you - it was so bad the sales person teared up and apologized to my wife when the owner wasn't looking.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|