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Businiess name:
Flat Fee Landlord
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Review by:
citysearch c.
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Review content:
Flat Fee Landlord is generally good but my big gripe is their payment. Sometimes I don't get it ten to thirteen days after the first. I expect a check so that I can make payments on the mortgage but sometimes I don't get it until the middle of the month. If they fixed that then I would not have any complaints.
RESPONSE FROM Flat Fee Landlord:
Hi Arthur (Skip),
Thank you very much for your feedback. It was a pleasure speaking with you on the phone and hearing your concerns and ideas on how to speed up the payment process. This has been something we have been working on and will continue to work on improving. The feedback and ideas you provided will help. As I mentioned, the ACH payment process takes 3-5 business days to process on each side of the transaction (tenant to us, us to landlord). The rent money that is deposited into our operating account (a non-interest bearing account)from your tenant does not stay in that account for more than 24 hours before payment is initiated to the landlord. Currently, if the rent has not been paid by your tenant by the 5th of the month, our procedure is to notify you of the non payment (this way you always know what is going on with rent payments). We will take your suggestions and try our best to work them into our business model and update you with improvements.
I am happy to hear that other than the payment speed you are completely satisfied with our Service and would recommend us to others. As always, please let me know if I can be of any assistance.
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