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Businiess name:
Springfield Hyundai
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Review by:
citysearch c.
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Review content:
I visited this dealership Saturday, February 26, 2011 approximately 4p. I went in with the intent of just test driving a Hyundai Sante Fe Limited. I walked with my Mom, Dad, and 10 year old nephew. I walked in and spent at least 10 minutes in and out of the new Hyundai Equis spelling? I then overhead my eccentric father speak to a salesman who was slumped behind the desk beside this new vehicle and poked fun of my Dad's pronunciation of the word, ""Hyundai."" The salesman at the desk and another hack seemed to share a few laughs at his expense.
I didn't think nothing of it at that time so I went to the desk and stated I wanted to test a 2011 Hyundai Sante Fe Limited. The slumped salesman, who poked fun at my Father stated that he would bring a salesman out. I then waited about 10 minutes until a salesman came up to me. The salesman said I would have to pick out the stock number of the vehicle I wanted out in their huge lot. Perplexed, I asked him for an explanation. Thinking I was going out on a wide goose chase on their huge lot did not excite me. I did it anyway like an idiot. He explained that these vehicles would be found on the left side when I walked out. He was incorrect. I never found 2011 Hyundai Sante Fe Limited. I spent over 15 minutes out on their lot doing THEIR JOB!
I had a poor experience at this dealership within the past 12 months as a Korean salesman left my Mom and I outside in their lot in over 90 degrees waiting on him. He was rude and pushy. Bottom line is that I do not recommend this place as they do not know how to do their jobs properly. They are hacks and need to be fired or brush up on their customer service skills. It was very busy, I understand, but if they couldn't help me at the time, they shouldn't expect I do THEIR JOB and fetch the car I want to test drive. They could have simply asked me to schedule a test drive. I hope someone pays attention to this review because I hope that my experience is a rarity but I assume it was not.
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