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Businiess name:
Springfield Hyundai
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Review by:
citysearch c.
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Review content:
DO NOT BUY FROM THIS DEALERSHIP.\r
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My wife and I went in ready to purchase a 2010 Sonata, ready to see all the tricks of the trade one finds at a dealership. As a salesman I try to work around one simple rule: treat your customers well. These people could use a lesson!\r
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We sat for around half an hour at Curt's desk before he came and greeted us. From the start he was very condescending to my wife whenever she expressed an opinion, and made it very clear it wasn't her place to speak about a car. He was mealymouthed and evasive, refusing to answer even the most basic questions about the vehicle we wanted to purchase. He wouldn't tell us how much the vehicle cost, or what options it had. \r
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Every twenty minutes or so Kurt would excuse himself and retreat to the back room and leave us waiting for an average of fifteen to twenty minutes before coming back having 'gotten a better deal'. Only after An hour of playing sales games and rude behavior did he actually take us out to the lot to inspect vehicles. \r
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While on the lot, the treatment was about the same. Kurt would not answer my questions directly, or even respond when my wife was speaking to him. Every sentence he spoke was a sales game. We couldn't find out whether or not the car in question was on the lot or on 'the other lot' an hour away. Despite the fact that we made our choice and preference clear, he was constantly trying to push us into purchasing a brand new vehicle that we couldn't afford. I finally got a direct answer about the availability of the vehicle when we threatened to leave. At that point he became very simpering and fawning, trying to keep us from leaving.\r
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After (finally) test driving a vehicle and agreeing on it, we went back inside and spent over four hours trying to get a firm answer on the price. Using the same tactics as before, He would frequently spend intervals up to a half hour in the back room, simply trying to wear us down to agree to whatever price he cared to set. Of the total of SIX HOURS we spent in the dealership, less than two were actually spent with talking with Kurt. Most of it we spent sitting at his desk waiting for him to return. \r
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Despite our repeatedly expressed concern for the time as my wife had an appointment to make at 6 pm, Kurt continued to hem and haw and refuse to commit to any pricing or give us the information we needed to make a decision. At ten minutes to 6 we stood up to leave because it was clear he wouldn't work with us, at which point he became extremely abusive and sullen, telling us how we wasted his time and couldn't be pleased. We politely told him that we had set the deadline when we first sat down, and he clearly wasn't in a hurry to sell us a vehicle, so we left. He was obviously very annoyed that his sleazy tactics hadn't worn us down. \r
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Never in my life have we been treated with such blatant disrespect from a supposedly reputable company. If any reader still decides to go to Springfield Hyundai, STAY AWAY FROM KURT. He will waste your life.\r
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