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Review content:
Dear Dr. Day,\r
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I am inquiring about my medical records. Have they arrived? [Oops-called-no results}\r
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It feels like forever since I was seen in your office...February 18th to be exact.\r
THEN--Shocked--""No health care for you.""\r
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NOTHING. ""We will call you when we get your records."" Dr. Day said.\r
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45 days I have spent...waiting--in pain, in stress, disappointment.\r
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Oh, how happy I was finally, finally--getting ""health care"" (No more will I scrape and pray for medical attention.)\r
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Your interview was very thorough! \r
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I received absolutely 0.0% medical attention. I received no assistance. No care.\r
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If this is my new healthcare, I'm confused, because I wasn't given any.\r
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By the by--whithin the last 45 days since you interviewed me--not treat me.\r
So--here I am. Holding my breath.\r
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I called your office--(you said you'd call me when the records came in.) Unknown timeframe.\r
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Nothing-- 45 days--no records.\r
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Now what? We start from scratch?\r
Your the only Dr. on my plan within an hour.\r
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You took lots and lots of notes--why don't you read them and do something? Cause I can't wait another 45 days!\r
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April 3rd--12:28--your office has informed me that no response has been received from my signed docs. That my forms, granting all access to my health records...\r
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Question: So your office has lost my entire medial release forms?\r
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Answer: We do not have them.\r
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(I asked her to inquire into the seriousness of this circumstance. To look into who was working on February 18th, because there could be a breach of security. (I filled them out in the office, handed half to Dr. Day and the other documents, fully filled out to the front office staff.)\r
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they were looking but could not find a receipt of fax, nor find the original documents. \r
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I kept asking if they shred them? Do they burn them? Where could they be? They said that they might be in a back-log pile that was waiting for computer input. I said to look 45 days back, he did and reported no such documents exist. I asked where they could be? No answer.\r
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Then, Amanda Thomas, calls me back. She seemed frustrated with their own incompetence, but lashes out saying I have a bad tone, and that she is officially discharging me. \r
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Just when you thought healthcare couldn't get worse. They are inept, potentially negligent, potentially criminal.\r
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My request was to research who was in charge of documents that day and to take a look at the problem...which has had a huge impact on my lack of care, and now my loss of care.\r
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I intend to go to an attorney, research HIPPA laws, and go public with this gross abuse and turning around of guilt and negligence on a patient who never received care...never threatened, never swore, never did a single thing illegal or inappropriate. But they got paid...don't worry.
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