Lake Tapps Family Medicine

Dear Dr. Day,\r \r I am inquiring about my medical records. Have they arrived? [Oops-called-no results}\r \r It feels like forever since I was seen in your office...February 18th to be exact.\r THEN--Shocked--""No health care for you.""\r \r NOTHING. ""We will call you when we get your records."" Dr. Day said.\r \r 45 days I have spent...waiting--in pain, in stress, disappointment.\r \r Oh, how happy I was finally, finally--getting ""health care"" (No more will I scrape and pray for medical attention.)\r \r Your interview was very thorough! \r \r I received absolutely 0.0% medical attention. I received no assistance. No care.\r \r If this is my new healthcare, I'm confused, because I wasn't given any.\r \r By the by--whithin the last 45 days since you interviewed me--not treat me.\r So--here I am. Holding my breath.\r \r I called your office--(you said you'd call me when the records came in.) Unknown timeframe.\r \r Nothing-- 45 days--no records.\r \r Now what? We start from scratch?\r Your the only Dr. on my plan within an hour.\r \r You took lots and lots of notes--why don't you read them and do something? Cause I can't wait another 45 days!\r \r April 3rd--12:28--your office has informed me that no response has been received from my signed docs. That my forms, granting all access to my health records...\r \r Question: So your office has lost my entire medial release forms?\r \r Answer: We do not have them.\r \r (I asked her to inquire into the seriousness of this circumstance. To look into who was working on February 18th, because there could be a breach of security. (I filled them out in the office, handed half to Dr. Day and the other documents, fully filled out to the front office staff.)\r \r they were looking but could not find a receipt of fax, nor find the original documents. \r \r I kept asking if they shred them? Do they burn them? Where could they be? They said that they might be in a back-log pile that was waiting for computer input. I said to look 45 days back, he did and reported no such documents exist. I asked where they could be? No answer.\r \r Then, Amanda Thomas, calls me back. She seemed frustrated with their own incompetence, but lashes out saying I have a bad tone, and that she is officially discharging me. \r \r Just when you thought healthcare couldn't get worse. They are inept, potentially negligent, potentially criminal.\r \r My request was to research who was in charge of documents that day and to take a look at the problem...which has had a huge impact on my lack of care, and now my loss of care.\r \r I intend to go to an attorney, research HIPPA laws, and go public with this gross abuse and turning around of guilt and negligence on a patient who never received care...never threatened, never swore, never did a single thing illegal or inappropriate. But they got paid...don't worry. more

Dr. Day and her staff were just AMAZING and put me at ease the minute I walked into her practice. I was very pleased with the overall outcome. I've had many experiences with various Doctor's offices and this is by far the best experience I've had. Dr. Day is very thourough, attentive, and empathetic about my medical condition. Her staff was very pleasant, up-beat, and very professional. I will highly recommend referrals to her. Christine Curtis...... more

I am a new patient that was just seen this morning. I have to say that in all the years i've been to various doctor's offices, this is by far the most professional, kind, and attentive group of highly intellegent people. I was very leary of getting re-established but was instantly put at ease the minute Dr. Day walked in, she is just AMAZING, very attentive and empathetic to my medical condition(s), her bed-side manners were impeccable. I will definately refer people to her and will get all my family there as well. Thank you Dr. Day for making my first visit very pleasant. Christine Curtis more

I have been going to Dr. Day for several years now. I have always been treated fantastic and the staff is always great with my daughter. I trust her 100%!!! I can not say enough postive things about her :) more

I was looking for Dr. Days number on the internet when I ran across a horrible review from a MonaShryne. I couldn't disagree more and thought I should comment. Dr Day is a fantastic doctor and possibly that person was requesting too much pain medication. I know Dr Day looks out for her patients BEST interests, at least she always has been great with me. more

I have been so happy with the treatment I have received from Dr. Day and her staff. They treat me as a person, not just a number. My children and husband just love her as well. I have seen other members of her staff for minor illnesses also and they have always done a great job for us (even if I'm being an over protective mother). We are lucky to have such a great doc in our area! more

THE ONLY DR./PA THAT WAS ANY GOOD LEFT THIS PLACE A COUPLE YEARS AGO. I WENT THERE FOR A HORRIBLE HEADACHE AFTER HAVING A SPINAL TAP. DR. DAY THINKS EVERYBODY THAT COMES IN FOR PAIN IS A DRUGSEEKER. I ENDED UP 2 HOURS LATER IN THE ER WITH A BLOODPATCH TO CORRECT THE IMBALANCE OF SPINAL FLUID GIVING ME THE HEADACHE. Cons: POOR CARE!! ARROGANT STAFF more

She sat down and listened to my complaints as a woman, didn't judge me, just listened. She empathised with me and helped me solve the problem. If she couldn't find the solution she sent me to a specialist the could find the answer. I am very happy I found her. She puts me at ease and makes me feel comfortable in her office. Pros: listened to what I was saying more

DO NOT USE DR. DAY. DID PHYSICAL AND DID NOT DO PROPER WORK. OVER CHARGED MYSELF AND INSURANCE COMPANY. ALSO, HAD SURGERY AND DR. DAY TOLD SURGEON SHE WAS THE ONLY ONE ALLOWED TO GIVE PAIN MEDICATION. I HAD TO WAIT OVER 4 DAYS TO GET A REFILL. THIS IS THE WORST PRACTICE I HAVE EVER BEEN TO. DO NOT USE OR YOU WILL REGRET IT!! Cons: OVER CHARGED INSURANCE COMPANY more