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Businiess name:
Richmond Hotel
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Review by:
citysearch c.
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Review content:
Although the hotel has many great features (lovely wait staff, fun pool, etc) the customer service provided by the hotel management was terrible. The room we stayed in was nice and had great features, nice tv, ipod dock, etc. However nothing worked. The TV was broken, the minibar was locked and did not keep anything cold and the air conditioning unit (in the ceiling of the closet) dripped dirty water on all of our clothes. I had a brand new dress(price tag still attached) destroyed in the process and I had to argue with the manager to have it replaced. He agreed to credit the value of the dress off of room charges but when we checked out the value was less than promised and they refused to give us the value which had been agreed upon. I will never stay at this hotel again and would not recommend it to anyone.
Pros: Friendly waiters and pool staff, great pool, easy access to boardwalk.
Cons: The worst customer service I have ever experienced.
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