Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Aspen Countertops
|
|
Review by:
citysearch c.
|
|
Review content:
What can I say. I got what I paid for. So begins my really bad experience with aspen cabinet and countertop. On a random day in Costco. I was approached by an aspen sales person. At that time, I was going through Chris&dicks in west valley. So I schedule a consultation. So the guy comes on time. Really nice guy at the time. After he does his measurements. We go through some of his sample. Found what my wife and I liked. Got a quote, which was cheaper then Chris&dicks. So my wife and I decided to go with aspen. Now begins our 3 months of nightmare. When we were told by the salesman. It will take a month to complete cabinet install, countertop install, and backsplash install. We write them the full amount. A few weeks have past. Mind you the month of May just begun. And haven't heard a peep from them. So I decided to call them and see what's up. Comes to find out. They haven't even started building my cabinets. I asked them why? They said they've been waiting on me for the microwave measurement. I told them, I didn't know I needed to give you guys any measurements. The salesperson already measured my microwave. And said he will add an additional few inches side to side and few inches in height. I asked them, why didn't you just start building the other cabinets. I just got a B.S. answer. So that conversation is over. Onto the next part. It is now close to July. Here comes the cabinets. 2 of the larger cabinets are wrong, lazy Susan doesn't even fit correctly. So now more delays. A few days have past. The correct cabinets have arrived. So they start, the installer just came and went. As if they didn't just schedule a dedicated time for install. Well since he came and went. It took 3 days to install. Installer knew the lazy Susan measurements were incorrect. But did nothing to fix it. And on top of that. After install of the cabinets. I was going through each one. And noticed there were some issues. The first issue, one of the cabinet door is rubbing against the side of the cabinet next to it. The next issue, rather then fixing the rotating lazy Susan. For some odd reason. He puts 2 pieces of 2 by 4 under the lower rotating lazy Susan. The next issue a bunch of the handles are not even straight. Some of the cabinet doors isn't straight. I tell them about it. Nobody comes out to fix the problems. A week later the countertops arrive. My father is at my house watching over them. And sees that they hit the fridge with the countertop. But they said its always been there. My father in law calls me. I gave aspen a call. They told me that the installer said it was already there. I said bullsh*t, if it was there. I would have sears take it back. But since sears inspected all the appliances for damage. There was none when they left. But they did nothing to compensate. After countertop is installed July is almost over. And I finally have a functional kitchen. Now here comes the installer for the backsplash. He couldn't even get that right. So many issues. I'm really embarrassed when I have guest over. And they just pick out all of the issues. At the end of all this bullsh*t. From spending $9000, I got what I payed for. A very poor experience, very poor customer service. I should have spent the extra $3000 at Chris&dicks. Cause at the end of all this. That's close to how much money I spent on take out food and fast food for 3 months. I would never recommend aspen countertop.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|