Aspen Countertops

What can I say. I got what I paid for. So begins my really bad experience with aspen cabinet and countertop. On a random day in Costco. I was approached by an aspen sales person. At that time, I was going through Chris&dicks in west valley. So I schedule a consultation. So the guy comes on time. Really nice guy at the time. After he does his measurements. We go through some of his sample. Found what my wife and I liked. Got a quote, which was cheaper then Chris&dicks. So my wife and I decided to go with aspen. Now begins our 3 months of nightmare. When we were told by the salesman. It will take a month to complete cabinet install, countertop install, and backsplash install. We write them the full amount. A few weeks have past. Mind you the month of May just begun. And haven't heard a peep from them. So I decided to call them and see what's up. Comes to find out. They haven't even started building my cabinets. I asked them why? They said they've been waiting on me for the microwave measurement. I told them, I didn't know I needed to give you guys any measurements. The salesperson already measured my microwave. And said he will add an additional few inches side to side and few inches in height. I asked them, why didn't you just start building the other cabinets. I just got a B.S. answer. So that conversation is over. Onto the next part. It is now close to July. Here comes the cabinets. 2 of the larger cabinets are wrong, lazy Susan doesn't even fit correctly. So now more delays. A few days have past. The correct cabinets have arrived. So they start, the installer just came and went. As if they didn't just schedule a dedicated time for install. Well since he came and went. It took 3 days to install. Installer knew the lazy Susan measurements were incorrect. But did nothing to fix it. And on top of that. After install of the cabinets. I was going through each one. And noticed there were some issues. The first issue, one of the cabinet door is rubbing against the side of the cabinet next to it. The next issue, rather then fixing the rotating lazy Susan. For some odd reason. He puts 2 pieces of 2 by 4 under the lower rotating lazy Susan. The next issue a bunch of the handles are not even straight. Some of the cabinet doors isn't straight. I tell them about it. Nobody comes out to fix the problems. A week later the countertops arrive. My father is at my house watching over them. And sees that they hit the fridge with the countertop. But they said its always been there. My father in law calls me. I gave aspen a call. They told me that the installer said it was already there. I said bullsh*t, if it was there. I would have sears take it back. But since sears inspected all the appliances for damage. There was none when they left. But they did nothing to compensate. After countertop is installed July is almost over. And I finally have a functional kitchen. Now here comes the installer for the backsplash. He couldn't even get that right. So many issues. I'm really embarrassed when I have guest over. And they just pick out all of the issues. At the end of all this bullsh*t. From spending $9000, I got what I payed for. A very poor experience, very poor customer service. I should have spent the extra $3000 at Chris&dicks. Cause at the end of all this. That's close to how much money I spent on take out food and fast food for 3 months. I would never recommend aspen countertop. more

I had granite counter tops installed about a year ago. I felt that the prices were very competitive, also the granite selection was excellent. Aspen worked around my difficult work schedule to get the installation done when it was convenient for me. The installers did a wonderful job and cleaned up after themselves. The countertops are more beautiful than I expected. About a month ago I bought a new stove that did not fit in the counter opening. I needed to have the backsplash reworked. I emailed Aaron and we got a piece installed that matched just perfectly. Once again, the installers did a great job. I would not hesitate to refer my friends to Aspen Granite. They have always exceeded my expectations. more

Aspen installed my granite counter top about 18 months ago, anytime I have had a question or concern about the product I was able to email my salesman Aaron, he always responded to my email. I am very happy with the work they have done, and customer service they have provided. more

I was referred to Aspen by my contractor. The salesperson was very helpful and friendly. After I placed my order, I did receive one confirmation call, but after that received no communication. I received several different dates for installation, and had to place several calls to find out what was going on. I left messages for my project manager, which were not returned. The majority of my communication was with the salesperson, who was quite helpful. I was given a time window for my installation and was told they would call a half hour before they arrived. I never received a call. Fortunately, someone was at home to meet them They did do a great job with the install, and I am pleased with the product, but I would probably not recommend them, based on lack of communication. more

My outdated kitchen countertop needed replacing years ago but it wasn't until I had to pull up the kitchen floor's tile due to water damage that I actually began the work to replace it. I dealt with 4 different people at Aspen Countertops: the salesman, project manager, measurement taker guy, and installer. Each and every one of them were helpful, nice, and skilled at the job they had to do. The salesman really listened to what my needs were. The project manager made sure I knew exactly what was going to happen and when. The measurement taker guy came exactly when he said he would and more than just measuring made sure what I really wanted -- he was even concerned about where I had tiled under the dishwasher to make sure that the new dishwasher would fit under the countertop. When the installer came and did his work, he made sure I inspected his work and was pleased with his work before he walked out the door. My new kitchen countertop is gorgeous and if I knew you I would invite you over so you could see for yourself. Since I don't know you, this is the next best thing that I can do to let you know about my great experience at Aspen Countertops. more

We are very satisfied with our new granite countertops and sink installed by the team at Aspen Countertops. They communicated with us throughout the process to keep us up to speed on the process of installation and we loved their attention to details. We definitely recommend them. more

We chose Aspen Countertops after visiting and getting bids from seven other businesses. We haven't regretted our decision for one second. The time they spent and the laser technology they used in helping us lay out our granite was amazing. They follow up on installation and our satisfaction were top notch. We are very pleased with the whole experience and will recommend this local business to all of our friends. more

Aspen has put in granite in two homes that we have owned. They are easy to work with and really strive to provide good quality and cost. They are a good group of guys running a local business, and I'd recommend them to anyone. Pros: Good Quality, Choice more