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Businiess name:
Forward Printing Inc.
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Review by:
citysearch c.
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Review content:
I'd like to quickly join in here as I recently had a poor experience with Forward Printing as well. Good thing is that, I looked for early signals of deception and lack of customer focus before spending a dime.\r
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Here's my experience:\r
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1. Came across their website in a general Google Search\r
2. Was impressed and pulled in with their big bold claims of...\r
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""NO FILM, ART OR SCREEN SETUP FEES! Our price is what it is - we don't nickel and dime you with setup fees or any hidden charges.""\r
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...this is what hooked me.\r
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3. So I used their online form to request that someone contact me to discuss my printing needs.\r
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4. 1 day went by...no one contacted me. I was even checking spam to make sure.\r
2 days go by...no one contacted me.\r
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5. On the 2nd day, I decide to call them direct. I was prepared to let them know I'm on day 2, no answer from you guys...what's up? BUT...it went to voice mail. So I left a message.\r
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6. Now 3 days go by...still no contact, even after my online request + voice mail message.\r
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7. Finally on the 3rd or 4th day, I get an email, with some lame excuse about how busy they are...like ""business is booming"" so hard to keep up with all the orders-type thing! LOL!\r
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8. Ok so now that I'm finally in touch with someone, they tell me, based on the artwork, I have 6 colors and so will need 6 screens. I'm like ok, yeah this sound right.\r
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And they said ""but you stated you only want 1 sample and if so, you will have to pay for a setup fee.""\r
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So I respond with ""but your site boast about ""no fees""\r
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They replied...""that's no fee IF you commit to a production order with us but since you're only asking for 1 sample, you have to pay the setup fee""\r
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So I respond...""aah...hello...the goal is to get 1000 prints but obviously before I pay for 1000 prints, I need to see how good (or not so good) your work is. So the 1 sample is to prototype your work.\r
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If it's good...great, here comes the 1000 print order.\r
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But if it's bad...then no go! We can rework it till it's good or I move on to source another printer.""\r
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And to this, they returned with a not-so-customer focused response...and I will cut n paste their exact words...\r
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""As I said, we typically don't print one off samples but the estimate attached is for said samples. We don't charge screen setup fees but that hinges on our minimum order quantity of 36 being met. For pre production samples we charge $50 per color. ""\r
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Notice...""...we don't charge screen setup fees BUT...BUT...BUT...that HINGES on our minimum order....""\r
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This is gibberish for ""hidden fees"" and it definitely is in conflict to their claim of ""Our price is what it is - we don't nickel and dime you with setup fees or any hidden charges""\r
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Beware community, beware!\r
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Don't let desperation to find a printer caused you to be frustrated and regretful.\r
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I have other contacts for printers, and if anyone needs them, I'm more than willing to share the love!\r
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Take care all.\r
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