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Businiess name:
Access Media 3
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Review by:
citysearch c.
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Review content:
THE SECOND WORST COMMUNICATIONS COMPANY I HAVE EVER DEALT WITH. WAS FORCED TO USE THEM BECAUSE MY APARTMENT COMPLEX HAS A CONTRACT.\r
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HAVE HAD TECHNICAL ISSUES ALMOST FROM THE DATE OF INSTALLATION IN DEC 2013. NUMEROUS TECHNICIANS HAVE COME OUT, A FEW CONCERNED AND WANTING TO HELP BUT MOST NOT INTERESTED AND RUDE. \r
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THE PROBLEM IS NOT WITH MY TV (VERIFIED BY ALL TECHS WHO HAVE COME). MOST SERVICE CALLS HAVE LASTED A LONG TIME BECAUSE THEY HAD PROBLEMS TRYING TO RESOLVE THE ISSUE. MY TV ACTUALLY WORKED CORRECTLY FOR OVER 1 MONTH AFTER RECENT SERVICE, UNTIL THIS WEEK WHEN THE SAME PROBLEM OCCURRED. I CALLED FOR TECHNICAL SUPPORT. RESETTING THE SYSTEM BY THE COMPANY DID NOT WORK (IT NEVER HAS). A TECHNICIAN CAME OUT YESTERDAY MORNING AND SUPPOSEDLY FIXED THE PROBLEM. WITHIN HOURS THE SAME PROBLEM OCCURRED AND GOT CONSISTENTLY WORSE OVER THE COURSE OF THE DAY AND EVENING. \r
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THIS MORNING (SATURDAY) THE PROBLEM IS THE WORST IT EVER HAS BEEN. I AM UNABLE TO WATCH TV AT ALL. I CALLED FOR SUPPORT/SERVICE AND WAS TOLD THE EARLIEST AVAILABLE TIME WAS ON TUESDAY MORNING. I TOLD THEM THIS WAS UNACCEPTABLE BUT THAT DID NOT MAKE A DIFFERENCE. I ASKED TO SPEAK TO A SUPERVISOR AND THE REPRESENTATIVE SAID SHE WAS A SUPERVISOR. SHE WAS QUITE RUDE. I AM A SENIOR CITIZEN WITH MEDICAL PROBLEMS AND LIKE TO WATCH TV. I CANNOT CONTINUE TO COPE WITH THE STRESS OF DEALING WITH AP3. UNFORTUNATELY, I DO NOT THINK THINGS WILL BE CORRECTED. DO NOT DEAL WITH THIS COMPANY IF YOU CAN AVOID IT.
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