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Businiess name:
Bode Floors Showrooms
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Review by:
citysearch c.
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Review content:
We do NOT recommend this company. We had 1500 square feet of very expensive engineered Brazilian Cherry hardwood flooring installed last August. Within one month the floor began to cup and come up. Manufacturer claim nothing wrong with product, Bode said not enough moisture. Not enough moisture in August in the DC area, are you kidding? We even have a humidifier and had it checked by A/C tech. Handicapped resident and dangerous situation. VERY DISSATISFIED!!!! NO STARS
RESPONSE FROM BODE FLOORS:
We are, of course, concerned that Mrs. Bishow is unhappy with her Brazilian Cherry hardwood floor. As explained to her prior to installation, including requiring a written sign off by her on this very topic, all hardwood manufacturers have a minimum humidity level that must be maintained in the home to keep a hardwood floor looking good. Her humidity level tested by us is less than 25 percent, virtually "baking" the floor during the winter months, causing a condition called "dry cupping".
At no charge, despite the fact that there is no manufacturer defect nor installation error here, we have already replaced numerous boards that she was complaining about previously.
Until we saw this review, we were NOT aware that Mrs. Bishow had any ongoing concerns, as we have never been contacted about them since our previous repair work was completed.
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