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Businiess name:
Presidential Pools, Spas & Patio
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Review by:
citysearch c.
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Review content:
This company sells a pool with explicit warranties – in writing – and now they have decided to stop fulfilling repair / replacement requests on those warranties because “we don’t carry the parts anymore” or whatever - and I guess this is supposed to be acceptable?
Built in the fall of 2003, this pool has been one challenge after another:
1. The total failure of the salt cell three years after installation (despite monthly cleanings according to the instructions);
2. The failure of the pump motor five years after installation (which was naturally out of warranty and therefore I had to deal with it out of pocket);
3. The failure of the POOL LIGHT DUE TO FLOODING by year five after installation – wow! I tried to correct this by replacing the lens, but that didn’t take care of it – the leak is somewhere else in the body of the lamp, and the only solution appears to be spending over $300 for a new light plus whatever ridiculous labor to have it installed. I’ve NEVER seen this at any other home pool!
4. The pump itself started leaking 6 years after installation, and was leaking so badly and moving so little water by year 10 that I had to replace it;
5. The raised deck which houses the vertical water feature has cracked in two places and the cracks will, I assume, get worse (nice construction there, guys)
6. And now the 3M quartz plaster surfacing is failing across the bottom of the pool despite the many hundreds of dollars I have spent on chemicals and the attention I’ve paid over the decade of ownership to keep the pool skimmed and brushed, and to keeping the chemistry of the pool correct.
And now, with this latest move to basically send a customer somewhere else to fulfill requests on stuff that is SUPPOSED to be under warranty with their company, it’s absolutely clear that Presidential Pools has ZERO interest in having me seek their services in the future, nor do they appear to perceive any value in positive “word of mouth” advertising. GO ELSEWHERE - DON'T RISK A HUGE INVESTMENT WITH THIS RAGTAG OUTFIT!
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