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Businiess name:
Hotel Nikko San Francisco
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Review by:
citysearch c.
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Review content:
This would be a lovely hotel, should you not mind awful customer service and the nightclub conveniently located next door that plays obnoxiously loud music until after 2am. I'm 23 years old and it even irritated me. More so, the hotel neglects to warn you about this.\r
Upon check-in, my reservation was not coded correctly (as I was visiting on business and my company is covering room and tax). A $50 pending charge was to be placed on my credit card for incidentals, however the hotel charged my card $150 EACH night that I stayed for a total of over $800 during the week that I was there, overdrawing my account resulting in hefty penalties and hours of phone calls to the bank. The hotel's Front Desk and Management staff could not have cared any less to assist in speaking with the bank. One associate even went as far to tell me ""I'd take it up with your bank, it's not really our problem."" I requested on FOUR different occassions via e-mail and voicemail to speak with a manager, only to have my calls and requests ignored. \r
The hotel later informed me that it ""was a computer glitch"" and expected that that was explanation enough. The overall lack of concern is beyond alarming. \r
I didn't know of the nightclub next door until Friday night, and even with my I-pod in, the noise was unbearable and apparently no other guestrooms were available to move to. So unbearable in fact, that it is now 2:15am, I am still unable to sleep and have a plane to catch in five hours. \r
While the hotel is centrally located, I would not recommend it to my worst enemy. I have been here for a week, dealt with every Front Desk associate on the staff, only to find they're all as appalling as the Manager, that still hasn't returned one phone call. There were a slew of other small incidents during the week that went unresolved as well, but I'm running out of characters here. Bottom line: spend your money on a hotel that is deserving of your money, and this, I can assure you, is not the place.
Pros: Location
Cons: Essentially every employee and service offered
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