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Businiess name:
Jennings Plumbing Services
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Review by:
citysearch c.
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Review content:
After all the great online reviews, as well as one from our neighbor across the alley, I called Jennings and made an appt for the following Fri 1/10 @ 10 - 10:30 am.
As I drove from our current home in Denton, to the Carrollton house to meet the Jennings master plumber, I called to confirm the appt timing. (Having asked them to call and give me 30 mins warning, I still hadn't heard by 10.) they apologized and rescheduled for the following Monday at 10, and once again, I askd th to give me about a 30 min heads up so I could get there from Denton. Once again they failed to call, but they did show up about 10:30. He went through the place professionally, so I still had pretty high hopes because I certainly undertake glitches in schedules and with phone communications.
He told me he'd email me a bid "in two or three days." Four days later (Thursday) I called to see if he was going to send the bid soon, and he said he'd write it up the next day and send it. We're ready (finally) to get the work in three areas going, so want to get three quotes and go!
Sadly, now 10 days later, we still don't even have a bid. They never called back, nor wrote. I even wrote them an email through their web site saying that if my business was important to them I'd hear back in 24 hours. Well, I get their message loud and clear ...
It's not.
I've gone to this length to make sure everyone reading these reviews has a truly balanced view of companies. I've called two more area plumbers who are scheduled for tomorrow 1/23, and I WILL write reviews about them so that others looking for fair, honest and professional plumbers can get more info.
RESPONSE FROM Jennings Plumbing Services, LLC:
I would like to apologize for the delays you have seen from me. I wanted to share with you i did send out the estimate the day we spoke on the phone. I have found that i did not use the correct email address. I apologize for any issues this may have caused you.
It was not my intention to have such a delay in you receiving the proper attention.
At the end of the day, there is no reason / excuse that reflect my actions.
Good luck with your project.
Thank you for you time,
Shawn Jennings
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