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Businiess name:
Kitchen 305
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Review by:
citysearch c.
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Review content:
Jan. 31, 2014 AWFUL!!!!! FALSE ADVERTISEMENT AT IT'S BEST!!!! DO NOT WASTE YOUR TIME WITH THIS PLACE. \r
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Went there Wed. night for all you can eat lobster. Reservations were for 9pm, we were seated at 9:30pm, after being seated and had ordered a bottle of wine, we advised they ran out of lobster. We were ready to get up and go when their manager Jonathan came to the table, gave a very nice apology, offered us to stay and he invited us to come back Friday night for all you can eat crab/Brazilian night. He offered us half off on a bottle of Johnny Walker black and 20% off any item on the menu that night. We stayed spent 200.00 and left excited for Friday's event. \r
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Party of six reserved for 9pm by Jonathan the manager himself. Upon arrival we wait about 15 mins. get seated at 9:15, no bread, no water, nothing til 9:30 when the waiter first comes to our table. We asked for wine and the bottle of Johnny Walker black. He brings the bottle of black no ice, no glasses and leaves. He brings and serves the wine. The guys asked him again for ice, water and glasses, he disappears, 9:45 here comes the bread, men are still waiting for the ice and glasses. Waiter forgets the ice again but is ready to take our order. When we say we are here for the crab night, he tells us, ""oh sorry but we stop serving the special at 9:00pm"", but tonight we are out of crabs. Funny how Jonathan conveniently forgot to tell about their cut off time on Wed. night. \r
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On we go.....We ask to see Jonathan, here he comes with his sorry ass face and has the audacity to tell us he set aside some crab knowing we were coming but couldn't give us the special b/c they were out. At no time did this guy apologize or even showed any remorse for ruining what we thought would be a nice evening. Needless to say we walked out at 10pm and went to another restaurant, where we spent over 700.00 dollars. It's too bad the NEWPORT BEACH HOTEL allows this place to operate out of their lobby, as it affects their patrons directly. Don't be surprised if one of the local t.v. stations rats them out on the news, they totally deserve it. We will bring awareness to patrons on every site we review them. Just to make sure other patrons don't fall for this gimmick. Please spread the word to all your friends make sure everyone knows this place is dishonest. Read the reviews for yourself and see how many others have had the same experience.
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