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Businiess name:
Zemel's Tv & Appliance
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Review by:
Guest
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Review content:
Zemel's sales person steered us to a washer and dryer set that turned out to be complete lemons, and then took absolutely no responsibility for them. We have had four service calls: three on washer and one on the dryer, in two years. When we asked Zemel's to help to rectify this issue, Rhonda simply referred us to a non-responsive (why would they be responsive, it's a warranty call) service organization. We even offered to have Zemel's swap for a comparable floor model, but was told no. As much as it is a shame, this is why you should buy from the big box stores. Costco would have likely simply replaced the defective machines; Zemel's cares more about their bottom line than customer loyalty. We now will have to deal with warranty calls until we give up and buy a new set.
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