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Businiess name:
ARS / Rescue Rooter Austin
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Review by:
citysearch c.
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Review content:
Three days after Christmas my heating unit went out. I was impressed that I was able to get a tech dispatched within 2 hours of my call. The service call cost $60. The tech arrived in a timely manner and was very professional. He quickly diagnosed the problem. I needed a new circuit board. I was charged $560. I was disappointed to learn later on that the mark up on the circuit board was nearly 110 percent of on-line retail cost. Now my house is warm and it is cold outside. However, I doubt that I will do business with ARS again. I got what I paid for (and then some). I figure that I was in need and they took advantage of that need fair and square. Likewise, I figure that by posting this critique that I will save other Austinites money and in the long run ARS might want to rethink their pricing scheme. I think in the long run their existing policy will cost them considerably more than the profit they made off of me and my family.
Pros: Professional
Cons: The mark up on parts is off the chart!
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