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Review content:
I had a HORRIBLE experience during my 6:30 appointment last night, in particular the behavior of Dr. Jennifer Kotouch and her assistant. Although I forget the name of the assistant, I am capable of recognizing her instantly. \r
I brought my cat Pixie in for a check-up as well as to treat a possible infection located on her rear. Although the initial few minutes of the appointment went perfectly fine, the moment where the assistant came in to help hold my cat is where I am extremely disappointed and affronted.\r
Dr. Kotouch and the female assistant spoke the entire time in a high-pitched, childish tone and used infantile words such as “baby waby,” “tum tum,” “sweetums,” “rollie pollie,” and “baby.” Although I understand speaking in a crooning, soothing voice to calm an animal, the childish names and banter used in the tone of both of the staff was demeaning. It made me feel disrespected as a customer, and the vocal inflection and gestures utilized in the diagnosis insinuated that the vet thought of me as a stupid child who can be talked down to. I felt as if she was scolding me.\r
Furthermore, when Dr. Kotouch came in and gave me follow-up information, she ended by winking at me followed by another wink as she went into the back. I find the action and the manner in which it was done bizarre and insolent, and quite frankly, utterly insulting. Maybe it was my Letterman jacket, or the fact that I look much younger than my 21 years that caused such behavior, but that is inexcusable. I pay Five Points Vet out of my own pocket, and, even in the event that I show up in a clown suit, I expect to be treated with full respect and professionalism. Five Points' staff did not demonstrate this professionalism in ANY way, and I did not once mistreat them. I was angry at the unnecessary, childish voices they used, but I held my tongue and listened patiently until it was time to pay so that my cat could at the very least get some help. Mind, this was all after several unnecessary treatments resulting in $200 more were also prescribed, to which I blatantly said ""no."" This makes the business seem as though it cares more about money than the treatment of the pets and owners.\r
Due to this incredibly insulting conduct demonstrated by the staff, I will be taking my money to Aliquippa Animal Hospital, where it is my understanding that the vet is PROFESSIONAL and RESPECTFUL of all customers, no matter what their age. As a resident of the area for 15 years and a person who values customer service and basic respect, I will also be advising everyone I know to steer clear of this business.\r
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