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Review content:
We got different types of carpet for different areas in our house from Bode Floors. It was our first time using them. Steve Needle was the sales person we dealt with, and he was exceptional! He was heavy on service in the most positive way. We had a decorator, but Steve helped us decide on what would make the most sense for our house, etc. The installers were wonderful. There were some hard jobs, and they did a really fine job.
We did had something that could have been a problem. There was a line across the carpet in an area of my bedroom. The installers explained that it was because it was on the bottom, and that it would go away with some use and vacuuming. I called Steve, and he said I shouldn't worry. He also said that such marks usually go away, and that I should wait three to four weeks. He said if it didn't go away, I should call, and they would have someone come and steam it out. That's what ended up happening. The guy had to come and steam the mark, which came out.
The truth is I was a little worried, but I had faith that Bode would stand behind the carpet. I was extra relived when the line did steam out. I had a friend over at the time, and she said she had a similar mark, and that the company she used ended up having to install a whole new rug. So although I was upset at the time, I relaxed to the point that I knew Bode would stand behind their work.
If you're thinking of using them, go ahead and do it! Steve certainly knew his merchandise, and he was very accommodating. I wanted two extra pieces to use as little mats at the entrance of the living room from the deck. Steve told me not to let the installers take away the extra carpet pieces, and he told me about what size I would need. He came here on his way to work, and we decided together on the two pieces we would use. He said I didn't have to worry, that they would have the pieces bound, which I would pay for.
Even though they haven't been completed yet because of the holidays, Steve has kept on top of it. I have complete faith they'll get done properly, and he'll bring them here. Bode Floor goes over and above!
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