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Businiess name:
Renew Beauty Med Spa
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Review by:
citysearch c.
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Review content:
I've wrote a wonderful review for this location before... HOWEVER, today was a huge disappointment with the manager, Luis, she was so impolite...\r
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As the new receptionist was helping me out (she was having trouble) the manager, Luis, interrupted us by saying ""I'm the manager."" not ""How is everything going? Is there something I can help you with"" Just stating the fact she was a manager to me. She didn't even ask me any questions she simply was trying to get me out the door, not knowing I hadn't set up my next appointment or answering my question about my groupon. \r
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She talked down to the receptionist and told her she was basically doing everything wrong right in front of me, a customer. I felt bad for the new girl. \r
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Then she stated ""Oh so you're scheduling for an appointment six weeks out."" again a statement not a question. I responded by saying ""Oh, 8 weeks"" and Luis replied ""It's 6 weeks."" with this look as if I did not know anything. I explained to her that the technician told me 8. Her response was ""It's 6 weeks, I'm the manager."" By this time I was quite aware that she was the manager and it ticked me off that she kept repeating it as if it explained anything. Simply say oh she probably said it by mistake or something. I mean come on the tech even wrote 8 weeks on my file, I saw it. \r
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All in all, when I finally had a chance to talk to her about my previous groupon that I did not complete. She blew me off by telling me she had a thousand things to do and simply did not have the time to talk to me. That she will call me back when she gets a chance to look at the file. I was shocked. What kind of customer service is this especially coming from a manager. \r
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I had a few positive experience with Luis before. She was nice and polite before. Despite any hectic situation or problems you have, as a manager you should be able to handle any situation with a customer with professional manners. I will not be returning to this location due to this experience. Like people always say, the negative experience always out weighs the positive experience...\r
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Again the techs here are awesome! Whitney and Christina are great but the manager truly needs a wake up call on how she treats her employees and any customer....
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