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Businiess name:
Donovan Equipment Co Inc
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Review by:
citysearch c.
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Review content:
I have a small plowing business and with economy as it is have some older equipment. I was getting water in my fisher plow reservoir and had the motor and reservoir replaced per Donovan's recommendation.
The first storm the plow would not raise. I had to fix in the middle of the storm and found only three bolts holding the can and the unit was full of frozen water.
I called the service manager and explained what happened and his response was " IT HAPPENS" its cold out things freeze. never apologized or offered to make it right even when I told him I lost an account over these issues.
I took it to some one else and they found the broken drill bit still in the hole missing the screw and they had re-drilled another hole but it was off center and did not line up with the hole in the can.
cost me another $150 to fix the job that cost me $500.00 at Donovan's.
I can only figure the small business man doesn't count to such a large company.
RESPONSE FROM Donovan Equipment Co Inc:
Dear Mr. Kliss,
I read your review and I am so sorry you did not have a good experience with Donovan Equipment Co Inc. As a family-owned and operated business, all of our customers are extremely important to us. In fact, over the years, our business has successfully grown specifically because of our continued service to small business owners and loyal customers. We definitely understand how important your equipment is to you and to your livelihood.
Our standard procedure when installing the reservoir is to screw it in as per the factory recommendations, not to drill. Unfortunately, without actually seeing how the work was done before someone else worked on it, there is no way for us to figure out what happened. Ideally, we wish you could have brought your truck back in for us to look at. Not only do we warranty our workmanship but we stand behind our work too, so we would have been happy to fix it for you at that time at no charge.
Our goal is to provide the highest level of quality service with respect and fairness, we are greatly disappointed that we did not meet that goal during your visit and calls.
Again please accept my apology and be assured that we are working on resolving this issue so something like it does not happen again. Thank you for reaching out to us with your feedback.
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