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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
citysearch c.
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Review content:
On December 31, 2013 I called the firm that had installed my Septic System and had also\r
serviced it for the past seven years. The emergency light had come on and stayed on for the\r
past two days. However we had not heard the alarm; .I could not reach them and left a message\r
for someone to call me. I did not hear from anyone. I called again and was told that ""we are\r
working our way toward you now"". They did not come and neither did they call back to explain\r
why. I called again on Saturday January 4th and left a message that we could not seem to\r
communicate and I would find someone else to service the system. I stated that I feared a\r
""backup"" in my house and that I had recently had new carpet installed. The possibility of\r
having to rip up my new carpet upset me very much. I turned to the yellow pages of the phone\r
book and decided that Roto- Rooter being a very large ""chain"" with a very good reputation was\r
the best way to go. I called Roto- Rooter that morning and had a representative at my house\r
the same afternoon. My Pump and Float had to be replaced. After making my home ""safe""\r
from a ""back up"" the representative and I agreed on what needed to be done and it was done\r
the following Monday. I am very pleased with the service and the manner in which he\r
handled what could have been a very bad situation.\r
I did not expect my previous Septic Tank firm to come out in the very bad weather conditions\r
that we were having at that time. However, I did expect courtesy and concern which I did\r
not get. I recommend Roto- Rooter to anyone.\r
\r
OC
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