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Businiess name:
Center BMW
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Review by:
citysearch c.
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Review content:
i have an 06 325i my sons car. brought the car in for service on 12/29/13 because it was shaking.\r
they called me and said air mass meter needs to be replaced and it will cost $483.45 for parts and $417.50 for 2.5 hours labor to install the meter for total of $900(he said it actually costs $1000 but they discount it to 900). i told them 900 is way to much for this job so they charged me $167 to diagnose the problem. i bought a german made air mass meter for $225 and had it installed at ramis auto (he unscrewed 2 screws, dropped in the part and screwed it back in. took him 3 minutes. i started the car and its still shaking. i go back to bmw and tell them they misdiagnosed the problem. steve says maybe its not a bmw part or maybe the car wasnt programmed. he says ""let me check it and if the part was wrong or installed wrong we will charge you to fix it"" i say ok.....after about an hour steve comes to me and says "" the part was installed right and was working right but the shaking is from cylinder 3 that is misfiring and that can be numerous problems"". i tell him that they tried charging me 900 for something that didnt need to be done and i want them to give me my money back and money i spent on a meter that didnt have to be replaced. he said that the service code showed the meter needs to be replaced and the dealership manager is not willing to do anything for me. \r
my problem with dealership\r
1. plug in computer and see service code- took 5 minutes charge $167.00 \r
2. wrong diagnosis (car still shaking)\r
3. wanting to charge me 2.5 hours labor to unscrew 2 screws (right on top in plain view and no obstructions to get to air mass meter which is about a 6 inch by 6 inch tiny plastic part).\r
Steve was a nice guy but i feel very angry at bmw. \r
ps... my daughter turns 16 in january and i promised to buy her a BMW (like i did for my son on his 16 birthday). i informed my daughter that there is no way she gets a bmw now and i will never ever deal with bmw again.........
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