Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Silver Star Motors
|
|
Review by:
citysearch c.
|
|
Review content:
I bought used Mini Cooper from this dealer back in Sep 2013, I live in CT and it takes me 40 min to get to the dealer. The purchase experience went mostly smooth, besides they misspelled my name and address on paperworks. After noticing the mistake while I was leaving the building Anna Gjomarkaj (the sales person) told me they will correct it right away - no they did not, I started to receiving documents from bank loaner and DMV with different address (thanks to postman who knows where I live). They even typed wrongly my Social Security Number which caused me a problem to get access to my account at bank loaner.\r
The main problems started when I left dealer. Firstly the very next day tire pressure monitor went off, I pumped the tire but after a night TPM went off again. After checking local tire service the inside of the alloy wheel was bended as a result looses the pressure. I contacted the Silver Star few times and this is the BIGGEST PROBLEM they NEVER ASWER THE PHONES. After leaving them several messages they answer only one after 3 days and do not want to solve the problem. I did at local service man for $100. And that is not it. I was waiting for 40 days to get regular license plates (it is dealer responsibility) which made me to drive for 10 days without registration (temporary plates are valid for 30 days), and again Anna Gjomarkaj never answer any phone call and never called back.\r
Another problem, during purchasing time I was offered extended warranty from 3rd party company. I bought it for $2300 and after looking at the reviews decided to cancel after a 2 weeks (had 30 days to do it). Could not do it via phone, again nobody answering the phones and no calls back after leaving messages. I took a day off and went to the dealer. Firstly the finance director Christian Rula did not know the canceling procedure, I was told I have to talk to Anna (the person who sold us a car) but nobody knew when she start her work. Called Easy Care warranty (extended warranty carrier) and they explain very easy process to cancel they warranty after downloading form from their website. But it was not that easy for Silver Star employees, after refusing leaving the building without solving the issue, finally used car sales manager Joseph Tribble offered your help. He let me explain the problem and left the office room, when he returned 10 min later said - the warranty is cancelled. I left the building, next day called Easy Care and they told me they did not receive any documents from Silver Star - hat the heck?. After speaking with Easy Care representative they let me cancel it different way. It is not over yet. I had to wait up to 45 days for cancellation process and was told from Easy Care they cancelled the warranty and issued all paperworks to Silver Star. Now, I need Silver Star to issue a refund of $2300 to my bank, loan holder and I have been waiting for it more than month now. Again, nobody receiving any phone calls, nobody replies to any messages or emails. This the most disorganized and rude workplace I ever had experience with. Even, contacted (left a message) the main sales manager Rob Morris and guess - no word from him either. I do not wanna waste another day for driving there, but cannot afford loosing $2k. \r
\r
If you don't want to complicate your daily living, do not do any business with this dealership.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|