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Businiess name:
Muller Toyota
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Review by:
Jeffrey S.
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Review content:
Steer clear of Muller Toyota!! Run don't walk.. This review is a gift to save you aggravation!
I made a appointment for a simple Warranty enhancement item after receiving the notice in the mail.
I gave them all the information ahead of time before the appointment. I brought the car in and asked politely to please only do the covered warranty enhancement and don't even touch anything else on the car as I was not interested in a complimentary inspection of the car, it was just service elsewhere.
They came back to me after waiting and said they don't have the part, they have to order it. This is ridiculous because I asked before the appointment if they were familiar with the warranty enhancements as they should be as I am sure thousands of customer's received the mailing, they never indicated it would take two visits which is ridiculous for a small piece of plastic part to be replaced.
I called Toyota headquarter which confirmed most dealers do this in one appointment, and since I only need the basic part it should have been done. I asked them to get me to another dealer and they did. I now have to go back to another dealer for a small piece of plastic that should only take five minutes to repair.
I can't even imagine why anyone would want to do business with them, if the hairs go up on the back of your neck, you know you are are Muller Toyota!!
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