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Businiess name:
Aberglen Pet Resort
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Review by:
citysearch c.
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Review content:
My husband called to reserve a overnight kennel for our two dogs. Over the phone a female employee gave him two options: $34/night for the first dog and $30/night for the second for both dogs to have their own kennel OR $34/night + $10/night for both dogs to share one kennel. We elected for them to share a kennel. When my husband went to pick the dogs up he spoke with a male employee and was charged $64/night. My husband explained that he was told by a female employee that by sharing a kennel it would only be $44/night, and in response he was told that this is what he was being charged and unless we paid the $64/night that they would not release our dogs to us. They also tried to charge us for a third night because we picked our dogs up after ""lunch time"". We were never told we had to pick them at a certain time, just during business hours, and when my husband pointed this out he was asked to compromise and pay for a 1/2 day. The male employee finally relented that we had not been told about the ""lunch time rule"" but still insisted we pay the $64 or he would keep our dogs. We paid and left.\r
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I should have trusted my gut prior to dropping our dogs off, because each encounter with the employees at Aberglen was less than pleasant - but Aberglen had such good reviews on Yelp we went ahead with our reservation. I hope no one else falls victim to their bait and switch routine. There are plenty of other options in Sonoma, and I would not recommend Aberglen to anyone I know.
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