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Businiess name:
Area Rug Cleaning Company
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Review by:
citysearch c.
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Review content:
I called Wolverine Carpet Cleaners for a disaster recovery after my dog was sprayed by a skunk and then rolled on the carpet. It was terrible. I'm still recuperating from it, and it happened a couple weeks ago.
It happened in the middle of the night on a Saturday night. I called Wolverine on Monday, and they came immediately. They charged me a same-day fee, which I was not happy about. If it's an emergency, it really leaves you with no choice.
I think their service was very good once they got to the house. They did a really good job cleaning. The owner was really honest with me about whether or not they could get the smell out. They charged me a lot more than I was expecting. I was warned it would be a lot, but I had no idea it would be about $850 dollars for three parts of carpet.
The two cleaners gave 100 percent when they were at the house. They worked really hard. I'm surprised how quickly they were done. They were only worked for about an hour and a half. The smell is gone by this point, but in the beginning I was not sure they got all the odor out.
RESPONSE FROM Wolverine Carpet Cleaners:
It is unfortunate when any kind of catastrophe occurs to a homeowner and we naturally feel bad for them. Whether it is a water pipe bursting, a furnace failure, or an invasive skunk odor, all such need prompt remedial attention to regain normalcy in the home. We were happy to provide such a disaster response.
We desire to comment on the 'so-called' high cost of service. Our fee included our everyday normal cleaning and speciality treatment cost, but did also include an emergency service fee to dispatch a truck with two technicians immediately the same day. This was done only after client agreed that the emergency fee for this same day service was an acceptable $150.00. After arriving on the premise and assessing the damage, we consulting with the client and explained the limitations, while mapping and costing the scope of the work to be done. It was without hesitation the informed client agreed to contract our further service. We then proceeded to provide treatment for the carpeted areas in the master bedroom, vanity area, walk-in closet, long hallway, larger than most staircase, and a living room. The skunk treatment was $272. Thereafter, we went back through the same said areas and cleaned the carpets for the cost of $435. The total cost for the service, that including the treatment for skunk odor, carpet cleaning, and the same day emergency service fee (which included consultation and a review of scope of work) came to a total of $857. The two man crew completed the entire service accepted efficiently in 4.5 man hours.
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