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Businiess name:
All Pro Quality Cleaning Service
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Review by:
citysearch c.
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Review content:
This company should be called Un Pro. Very unprofessional! They give you a window of arrival time of 3 hours. After waiting almost three hours, they call and say it will be another hour. This happened twice. I gave them benefit of the doubt the first time and then had to waste another afternoon waiting for them again.
Never again!
RESPONSE FROM All Pro Quality Cleaning Service, Inc.:
First and foremost, we would like to apologize for any inconvenience that we may have caused because of our tardiness. We work hard to avoid this type of situation at every level from the corporate office to the technicians. Unfortunately, despite our best efforts, these problems can still occasionally occur. It is very unlikely that an appointment delay happens to the same customer twice. So we apologize again. FYI**Usually the reasons for lateness are due to one or more of the following: a previous customer requesting additional work, gridlock traffic or technical difficulties with equipment or a vehicle. Normally we are on time to each appointment.We understand your frustration about being inconvenienced so we are happy to offer you a cleaning service at 50 percent off. You will be scheduled for arrival within a 1 hour window as opposed to our typical 3 hour window and if we are late, you will receive your service absolutely FREE! Please call and reference this review response and your original appointment date to receive this offer! We value your feedback and look forward to hearing from you soon.
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