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Businiess name:
Moving By Design
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Review by:
citysearch c.
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Review content:
I was moving some things from storage where Moving by Design is located. They loaded it all up, came to my apartment, and were then going to move them over to a new house. On the first day of the planned move to the house, they brought a truck that was too small. They couldn't get all of my furniture into the truck, so they said they would come back and get the rest of it later.
I had had a contractor in the house, so there was wet paint in there. The movers moved some stuff into the house, but most of it went into the garage. They came back on the second day, again with a truck that was too small. We moved what we could again. James, the main guy who had been working on it for those two days, came back the third day with another guy. They thought it would take a couple of hours. Well, they didn't leave my house until a quarter to midnight. They grossly misjudged the timing and took way longer than anticipated. I was not happy about that.
Moving by Design had helped me on projects before this and done fine. Everything was alright in the end, but I feel I spent more time and money than I had expected because of these incorrect estimations.
RESPONSE FROM Moving by Design:
What was listed during our phone conversation would easily fit on a 24 ft truck which is the size of the truck that went out the first few days. We didn't get as much on day one because the packing was incomplete. You seemed fine with the first few days of the process but day three was more then I expected. Again based on the original conversation the items would fit on a 24 ft truck. We made three loads. In hind sight I should have come out before the final pack and move so you and I knew what to expect. I value you as a customer of Moving by Design and I hope you will continue to use Moving by Design for all your Moving needs. Feel free to call me if you want to discuss the matter in more detail. Thank you for your business.
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