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Businiess name:
Austin Steam It
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Review by:
citysearch c.
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Review content:
I wish I would have read these reviews first. I had a similar experience to lisa-Derek R. My husband brought it to the attention of Eric, the technician, that there is something coming off the floor. The technician said it was wax. We are not professionals in the carpet business, the companies' technicians are supposed to be. After the job is completed, of course we complain because the floors don't look professionally cleaned. Eric says well this is going to happen every time you steam tile floors with wax on it. To his defense, he says, ""how I'm I supposed to know whats on the floor?"" Says the professional to the lay person. Every label says test this product on your floors in a small area says lay person. I had to consistently ask for a supervisor to come out to see this work. Josh, supposedly his supervisor finally arrives. I see Josh is listed in other reviews as a technician too. Maybe he is a working supervisor. He consistently builds up his technician and his previous encounters with other customers. At the end of all this conversation my floors look horrible out of $240 for tile floors that look worse than started and their PROFESSIONAL opinion is the floor needs to be stripped and don't put a sealant or anything on the floor in the future. Plus, Eric had the nerve to be upset and visibly hostile when i asked for his work to be discounted. And lastly, I must not forget. If I pay an additional $.80 sq. foot his company can strip the floors and look the way I expect.
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