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Businiess name:
Sci Solutions INC
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Review by:
citysearch c.
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Review content:
We have been using SCI Solutions for about a year and they are very accessible. From a relationship standpoint, they listen, they are attentive and they are easy to work with.
We use their Order Facilitator product, which is rolled out to physician offices. We provide training and show the offices the benefits of using the system.
Order Facilitator is clear and legible because it is electronic. Physician offices benefit from the product because they do not have to wait on the phone to schedule their patients. They can simply send the order at a time that is convenient for them and check the status of the order. Then, when we schedule it, we enter the information into the system and they know their patient has been scheduled, so the loop is closed.
We currently have 10 active users and would like to see it rolled out to more offices but we do not have the dedicated marketing resources right now. Our long-term goal is to grow this and use it as a community referral solution.
During the implementation phase of the product, SCI was very thorough. They talked through potential issues and concerns with us.
I also appreciate that they think outside of the box, specifically in terms of how to improve and make things better for their clients.
For example, given the current economic climate, they are looking at their pricing and payment strategy. They are asking questions like how they can be innovative in terms of restructuring their pricing and making it accessible to clients.
Their strategic approach to pricing and payment is also reflective of their technology. The challenge for SCI is to have a product that has value and is as user-friendly as possible, to minimize how many steps physician offices have to take when using the system.
Their product is both user-friendly and valuable in terms of what the overall goal is. However, sometimes the goals of hospitals and physician offices do not always align, so SCI is trying to align that as efficiently and cost-effectively as possible.
I would definitely recommend SCI Solutions. They are an excellent company with a good reputation and a professional approach.
Emily R. Seitz, CHAM
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