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Businiess name:
All Pro Quality Cleaning Service
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Review by:
citysearch c.
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Review content:
I was charged an extra $115 for services that I was told were included when I set up the appointment. When I called to say that I was charged for something that they told me was included, they denied it and told me there was nothing they could do. The actual carpet cleaners were good, but the way this company handled the whole situation. I will never use them again.
RESPONSE FROM All Pro Quality Cleaning Service, Inc.:
When a customer calls to schedule an appointment, the representative over the phone is able to provide only a general overview of the services and specials that are available. At the time of the appointment, the technician will provide a written estimate of the recommended cleaning services based upon an inspection of the customers items (carpet, upholstery etc.). The technician will also be able to apply any applicable discounts at the time of the appointment. Any specials or coupons in circulation explains exactly what is included in the offer directly on the advertisement. We are pleased that you were satisfied with the results of the service based upon your review. Feel free to request a written quote via email from a manager who is able to better assess your needs without looking at your items requesting to be cleaned. We also provide a complimentary maintenance warranty with the purchase of Stain Shield protection on any carpet or upholstery, which gives the customer a low set price with each future cleaning. Please call for details. 800-488-5656
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