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Businiess name:
Countryside Nursery & Landscp
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Review by:
citysearch c.
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Review content:
I spent hundreds of dollars on trees at this place during the Summer. Recently I went there to ask about the warranty because one tree died. At the time I purchased the trees I was told ""they come with 1-year warrany""..nothing else. After one tree died and I went back to the store I was referred to the receipt for a key phrase ""One year warranty on Countryside Nursery installed trees."" If they had only mentioned this when I paid for the trees. But I guess I should have read the fine print.\r
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Since I never received the tree care instructions I was supposed to get via email, I asked for store credit. (I planted and took care of the tree using the info I quickly got when I asked about it to the person who delivered the trees). So I went back to Countryside Nursery on 10/12/13, I was told to wait for a manager...so I waited for a while. Finally I talked to ""manager"" Juanita Olazaran who promised to check their records to confirm that Countryside Nursery forgot to send me the instructions on how to care for the trees. This ""manager"" said she'd call me on Monday 10/14/13 with a resolution. I DID NOT not get a call from her or anybody from that nursery on Monday 10/14/13 as promised. I emailed her on Tuesday 10/15/13..no response. I called Countryside Nursery Wednesday 16th, Thursday 17th and Friday October 18th and either no one answered the phone and left a message, or after being asked for my name was told manager Juanita Olazaran was not available. One would think a ""manager"" would know basic customer service . Bottom line, it was not a pleasant experience dealing with Countryside Nursery. I have my phone records, copy of the email I sent to Countryside Nursery and the purchase receipts to prove my review. As someone else mentioned on another review, Countryside does not live up to their promises in the warranty category.
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