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Businiess name:
Tire Pros & Wheel Experts
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Review by:
citysearch c.
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Review content:
I cam in for an oil change and tire rotate and asked if they could look at heat sheild while truck was up on the hoist to see if it was loose. The front desk sales person told me that they did not see any of the heat shield loose. I asked are you sure and was told that further diagnosis was needed to see what vibration was. I was told that would cost $29.99 and agreed because if it was not the heat shield I needed to know what else could be causing the vibration noise when accelerating. Five minute later the front desk person came back and said I was right it was the muffler heat shield and they just took a plyers and bent it away from the muffler so it would no longer rattle. I was disappointed that I was still charged the extra diagnosis fee when I told them what it might be because my last vehicle had the same problem and the mechanic just did the same thing by bending the shield a little bit to take care of problem. With all the business I have given to Tire Pros, I felt that I got taken a bit by being charged the diagnosis fee for something I told them was making the noise. An easy fix that I thought they would just do for a good customer.
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