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Businiess name:
Robert H Zoellner & Assoc
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Review by:
citysearch c.
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Review content:
After dealing with both locations and spending in excess myself of 3,500.00 and almost 1,000.00 with my wifes this has to be the worst customer experience i've ever had. they have phone natzi's who argue with customers, refuse to let you talk to office managers and after making me take a second exam and pay for it screwed up the prescription so bad I had to go back to the original prescription to see, which there never was a problem with. they are rude to customers, poorly trained and in every invoice they have sent I found ""honest mistakes"" per their words and then they corrected it. 3 for 3 makes me think they do it on purpose and most people just pay. Dr Z if you are out there why wont you take your business a little more hands on ? why do you refuse to return calls ? I have left at least 6 phone calls for you to call me over your staff and then get some staff member told me that they get so many complaints if you answered every one you would never get off the phone. What I have done and highly recommend this to all if you have to deal with. get the crezol on the len's and then call in every other week for new len's as there is no limit on how many times you can get replacements and maybe if enough people reach in his pocket he will either pack up or start treating people right. If you have any other options not to use this eye care even if more expensive go with it unless your time is worth nothing as this place will cause you headache. and Dr Z. my name is Irven B**** and im in your system, call me and ill tell you why I wrote this.
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