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Businiess name:
A Cut Above
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Review by:
citysearch c.
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Review content:
GROUPON PURCHASERS BEWARE. THIS IS A LEGIT REVIEW. This was MY experience. If you feel differently, then good for you; You had a good experience but I did not. Let me begin that the reason this salon is getting 2 stars is because we were promptly greeted by the receptionist/stylist and Skip's friendly conversation with my daughter as he rinsed her hair. I gave my daughter this Groupon for full highlights, haircut, blow dry and style. Although I am hesitant on Gropun deals, my research on this salon led to about 13 reviews which were mainly positive; most of these reviews had Skip as their stylist. The stylist invited me back to her chair to discuss what we wanted for her hair today. I gave clear directions on the shade of the highlights, the style of the cut as well as how much hair to cut. She appeared to understand our needs and began the process of our requests. 3 hrs later I noticed that she was finalizing the style with hairspray. It did not appear to me that my daughter's hair was cut as we had discussed. I then approached her and asked her if she had layered my daughter's hair. She said she did not realize my daughter wanted layers in her hair; yet we did discuss this fully prior to her cutting her hair. Additionally, she stated that we would be charged an extra fee because of my daughter's hair length and texture(she has curly hair). I stated that the Groupon does not indicate a surcharge for longer hair. She proceeded to strongly stand her ground and said the fine print stated it. I again told her that I had read it several times and nothing was mentioned about surcharges. She said ""Well, that is the procedure for all Groupon customers and that you need to be in contact with Groupon"". I said I would but that it was certainly the salon's responsibility to alert Groupon of surcharges so the customer does not blindly walk into this situation. I showed her the Groupon so she could point this surcharge out in the fine print and she could not locate it. Yet, she stated that I had a package that did not include straightening my daughter's hair. I said I had a blow dry and style as part of the package...to blow dry with a round brush does straighten the hair!\r
The owner, I believe, Skip, came over to us to determine what the loud discussion was about. He agreed that was their procedure and I said that he should have informed Groupon of this. \r
This business was rude in their interaction with my daughter and myself; My daughter sat with her foils in her hair for 1.5 hrs while the stylist completely cut, styled and blew dry another customer's hair.\r
When she was ready to cut the length of her hair she asked my daughter how much she wanted off( although we had initially discussed this with her) My daughter responded "" Maybe 3 inches, do you know how much my curly hair will shrink""? The stylist's response was unbelievable: ""I don't know, it's your hair""\r
By the way, to make matters worse, the stylist said that she informed my daughter(the only conversation she had with her the entire THREE HOURS) of the surcharge and that my daughter said it was ok. I explained to them that she is a minor and that discussion should have been with me, the paying parent.\r
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I was charged $20 for blow drying her longer than normal hair; they should have mentioned that on the Groupon!! This was very deceitful on their part. Obviously, they have done it MANY times to other Groupon customers. Thought this might help other unaware Groupon customers.\r
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There appeared to be many happy elderly customers patronizing this establishment. Yet, I certainly will not be coming back. The stylist's poor attitude left a bad taste.
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