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Businiess name:
Tier 1 heating and air
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Review by:
citysearch c.
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Review content:
Our builder hired Tier One to install our entire system 2 years ago in Charlotte, NC. Our house was not cooling, so we had another referral come test our system. We were very low on refrigerant which was odd of a system this new, so the tech recommended that we contact the company who installed it because there is probably a leak. I called Tier One 3 times this week before anyone would answer my questions (no one ever called me back before). They wanted to charge me $90 for a trip charge + hourly + charge me $125/lb of refrigerant!!! I should let you know that my father has a refrigeration company in WV and one of my best friends from childhood has an HVAC company in Ohio and they both told me I shouldn't be paying more than $60/lb for freon and Tier One should be backing up their work after only two years with that much leaking. The tech said that I should pay a little over $40/lb for freon. The very next company I called is coming out to do the work for $45/hr & $56/lb of freon. Tier One was trying to take advantage of us.
RESPONSE FROM Tier 1 Heating and Air:
Mr. Werkman, as I stated on the phone with you earlier today, we will be more than happy to stand by our work if there is an installation issue with your system. We wouldn't charge you a dime if there was a mistake made by our crew at installation. All of our installs come with a 1 year fully guaranteed warranty. All the parts would be under warranty for 5 years. Your system was installed on 2/2/10. At this point your system is over 2 years & 5 months. On occasion, equipment does fail. A unit might leak or a motor goes bad and that's why the equipment has a 5 year warranty. Regarding the price for a service call and refrigerant, those are competitive prices in our market. We are by no means trying to "rip you off". We are always willing to work with our customers if they have issues with pricing and we would extend the same courtesy to you. It's unfortunate to read your review after such a brief conversation we had on the phone. I understand your frustration in this unusually hot weather and we would love an opportunity to come out and see if the issue you're having with your system is due to an installation problem. Sincerely, Chris with Tier 1 Heating & Air.
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