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Businiess name:
Abbey Carpet By Blossom Valley
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Review by:
citysearch c.
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Review content:
I had Blossom Valley Interiors do carpets at a new place in San Jose. Everything was flawless until we got to the bill. We had discussed in great detail the requirements for the carpet padding that has a plastic liner on it. We have an elderly cat, so protection from liquids was very important. We talked about the pad as part of the installation. The correct pad and carpet were installed fine, but we were unfortunately not quoted for that pad. So there was a discrepancy between the original quote and the actual price.
They left one voicemail and sent one piece of snail-mail. Both of those things were just lost because we were busy moving. After a week, we received a new bill in which they had made the additional charge against my credit card which neither my wife nor I had authorized. I called up Karen, the saleswoman, and told her we had been charged for the pad. I said it wasn't cool because they didn't have authorization for the charge. She asked what we wanted to do, and we agreed to split the difference of the initial quote and the actual bill.
So, they sent me a credit. After that, I was a happy customer again. It all came out well, and I was pretty happy with the agreement we had come to. I went ahead and hired them again for another job in Santa Clara, which also came out flawlessly. I would definitely still recommend Blossom Valley Interiors to anyone who needs carpeting.
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