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Businiess name:
Viva Chevrolet
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Review by:
citysearch c.
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Review content:
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Viva, motivated to Fail!\r
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My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva because they were well below their competitors. It turns out its because they only quote parts prices. Asking to have a tow package installed doesn't get any gears turning in their brains. The real price was closer to $550 with labor, which was okay because it was similar to what I had researched and was around what I truely expected to pay. I let the gross pricing error slide and I gave viva the benefit of the doubt. \r
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The tow package was scheduled for a Saturday (it was a 1/2 day job). Three days later on a Monday night I finally got my car back. Service did not call to let us know, but instead allowed us to ""chase"" them via phone. When you finally get Ralph his famous line is ""I was just going to call you."" He wasn't. However, after getting it back I was pleased, briefly.\r
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That weekend I went to a friends house to get my new trailer they had stored while my vehicle was equipped with the tow package. After hooking the trailer up, the electric didn't work. I called several times and was told to bring it back. This time I took it on a Friday. After chasing Ralph down via phone and finding out he was ""just going to call."" We learned they would need to keep the car over night. They had gotten the tow package electric to work, but now the vehicle power wasn't working. Saturday was more of the same and we also attempted to call the service manager. We were told they would need it until Monday. \r
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Monday rolled around and my wife made several calls to the GM and service manager. Ralph finally called us back, neither manager bothered. They said they would need the car over night again. Tuesday came and still no real update. I finally stopped work to call them and said enough is enough. Remove the accessories and refund my money. What happened next was truely remarkable. The staff was finally motivated. \r
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Within 1 hour I was notified my vehicle was ready to pick up. Ralph sounded so happy to tell me. As I was driving to get it after work I go a second call. This time they wanted to know if I would make it by 6pm or if they would need to keep the cashier late. Really? I couldn't get them to call once when I was paying hundreds of dollars, but tell them you don't want to do business and they will jump thru hoops to please you? It's a technique I suppose. \r
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It's fairly obvious to me that the staff do not respect the management at the dealership. And when I see how the management neglects the customers, I can only assume that if they treat the employees the same way, it's a recipe for disaster. I can not believe that the staff are so motivated to watch their leaders fail, yet have no motivation to see the leaders succeed. It's truely a shame that they dealership has such poor leadership and in the end what you have is a bunch of unmotivated people just going to work to make money with no real desire to shine.\r
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Viva, where the management motivates the workers to Fail!\r
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