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Businiess name:
Abc Motorhome Rentals Inc
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Review by:
citysearch c.
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Review content:
This place is a nightmare, the motor homes are disgusting and the worst piece is clearly the owner/mgmt. I rented from here to attend a wedding in AK. My flight got in at midnight and they charged me a full $223 / 24 hrs. for only 9 actual hours of use. That piece I agreed to, as my time was limited. However upon arriving on site at 1AM I find the motor home is half-full of gray, water & half full of black water, tank is 1/3 empty in gas, propane half empty. If I was to leave I'd have to spend the next 9 hours finding someplace to get it serviced and have to pay for the service on top of it. Plus, it was the middle of the night.\r
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Once staff arrived at 8AM they immediately serviced the vehicle and were very polite and apologetic and said they would put a note in my file because there is no mgmt. available. \r
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Upon returning the RV they again could not confirm my money for the 9 hrs would be returned, only that they thought it would be. They told me to wait 14 days to see what my deposit return was. Of course when the return actually hit my credit card, 22 days later, there was no return for that day. When I called to talk to a manager (Krill) it took him 4 days to return my call and he was irritable & had no idea what I was talking about and said he would call me back. About a week later a lady named Lee called me back. Obviously who Krill passed me off to, and she was equally as helpful. She did say she would contact the owner and call me back but she was guessing the owner would say ""why didn't you just leave and tell us about it?"" And for the 5th time I explained ""$223 for 9 hours was not so I could go service your vehicle for you."" I never returned a phone call back her or the owner and am now disputing the charges. \r
Also, their provided linens smell like a moldy lemon.
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