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Businiess name:
Just Hair
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Review by:
citysearch c.
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Review content:
In response to Samantha W.\r
\r
Ma'am, I am terribly sorry that I was not physically able to cut your son's hair. I can honestly say that in my 8+ years of experience as a professional stylist I have handled many scared children in my chair, but never before have I encountered a child who's hair I could not cut. I tried for more than 30 minutes to talk to your little boy & coax him into allowing me to give him a cut - unfortunately he was inconsolable. When a child starts kicking, twisting, shaking his head, crying and screaming the way he was, I don't feel comfortable continuing the service. Every time I tried to get close to him he became more frantic. Not only is this dangerous for my own safety, but for the safety of your son as well. Had I cut him or hurt him in any way, I would feel more terrible about that than any negative review you can post about me. I never have, nor would I ever dream of ""kicking"" anyone out of my place of employment; my exact words were ""I'm sorry, but I don't think I can continue this."" I never kicked you out or even suggested you leave, I simply stated that I couldn't continue. I asked you what else I could do and then I apologized repeatedly as you got up and left. I understand you being upset, but please understand that I was not acting out of malice but out of concern for the safety of your son as well as the consideration for all of our clients. As a professional, I don't feel comfortable cutting a child's hair when he is already traumatized & his mother has to almost hold him in a headlock in order for me to complete my duty. I do apologize sincerely for not being able to meet your expectations, though I am confident that my decision was the right one to make given the circumstances. I truly hope your son will overcome his fear of having his hair cut. Perhapse he would feel more comfortable in a specialized child focused atmosphere.\r
\r
~ Shawna ~
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