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Businiess name:
Givens Used Auto Parts
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Review by:
citysearch c.
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Review content:
Poor customer service. Don't expect any help after your purchase. I purchased a 4x4 rear-end ($500). After using it for a short time in 2 wheel drive mode, I realized it was the wrong gear ratio. I spoke with management, requesting an exchange (or refund in case the correct part was unavailable). I was told they might consider an exchange, but they did not have the part I needed. They refused any and all requests for a refund (even a partial refund as well as my offer to pay a restocking fee), even though I offered to demonstrate that the rear-end was in good, working condition and not damaged in any way. Furthermore, I offered to let them inspect it or have a mechanic inspect it and subject it to any testing they chose, yet my requests were still denied. To my knowledge, they have no legal obligation to assist in any way with this matter; however, it is my opinion that many businesses would have been willing to help me out in this situation in the name of good customer relations. Based on this experience, I am left to conclude that customer satisfaction is of little interest to this business.
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